How To Order?

You have two way to place order;

1. Fill our contact form then we can send our complete price list then you choose what you need, send to us, after that we will send our proforma with price and total volume.

2. Simply choose each item then click Contact Us, so you will reply with proforma base on your list order.

How Much Minimum Order Quantity?
For the first order, you can purchase  minimum 1 X 20″ Container , but we accept trial sample order

Must I Buy in Full Container Order (FCL) ?
No, you can purchase in Less than a Container Load (LCL) you mean you can buy as LCL shipment but maximum volume is approx 5cbm (cubic meter) to make sure the package will be safe until arrival. Nevertheless, we suggest you to purchase in Full Container for maximum value and discount.

Who Will Arrange Shipment?
We can arrange shipment for you, or you deal with your local shipping company near you

Does Your Price Including Shipping Costs?
No, our price is FOB base at Semarang Port for FLC Shipment, but for LCL shipment the price is Ex-Factory, it mean you have to arrange shipping since from our warehouse.

How is payment procedure?

Payment by T/T

Normally We require minimum 50% deposit after you agree with our proforma invoice sent. After deposit settled in our account, we will start production immediately. Balance payment must be settled after we inform about export documents, by scan or fax transmission. It still negotiable so contact us for another options.

Payment by L/C

The L/C should be fulfill the following this criteria (a must) to avoid later costly amendments :

• Irrevocable

• Payable at sight

• Issued from recognized bank

• Expiry place is Indonesia

• Percentage credit amount tolerance +/- 10%
Another option are negotiable

How long is the lead time?

Normally our lead time is 45 days. It can be sooner

How difficult to assembly furniture?

The major of our products come assembled, but some items need very simple assembling. Don’t worry, we will send include in package an assembling instruction.

Sometime some spare parts need to be replaced, how can I get it?

We send include in shipment sufficient quantity of spare part/hardware, depend on case happen, for best service we will send spare part by Express Courier.

Do TEAK WICKER  offer purchase guarantee?

Yes, please visit our purchase guarantee page and please remind if it negotiable, welcome for your draft

What is teak?

Teak is a close grained hardwood with a high natural oil content. This makes it hard wearing, highly resistant to rotting and almost impervious to the effects of sun, rain, frost or snow. These characteristics combine to make it the ideal timber for all outdoor applications. Many other hardwoods are used for outdoor furniture and some are even marketed as ‘teak substitutes’. However, there is no substitute for teak and no other hardwood will perform to the same standard as teak in outdoor conditions.

What grade of teak does TEAK WICKER INDONESIA   use?

Only premium grade plantation grown teak is used for TEAK WICKER INDONESIA  .

Is Indonesian plantation teak environmentally friendly?

The teak plantations on Indonesia are really no different than any other crop, except that the growing cycle is far longer. Plantation teak is inherently more environmentally friendly than natural forest timber because no teak trees existed until the plantations were established and, due to their careful management, trees are constantly being planted at a rate that exceeds those being felled. Most importantly, the plantations in Indonesia are actively managed to be a sustainable system which not only has low impact on the Eco-system, but is also fully integrated into the Indonesian social system and maximizes local employment.

What happens to teak before it can be used for furniture manufacture?

Teak is an exceptionally stable timber once it has been properly seasoned and by far the most effective means of seasoning teak is to dry it in a kiln. A teak tree prior to felling has a moisture content of over 60%, but for furniture manufacture, this needs to be reduced to just 10-16%. We have our own kilns on-site at our factory and, depending on the dimensions of the cut pieces, it can take weeks or even months to correctly reduce the moisture content to the desired level. Kiln drying the timber is important as it not only enables us to craft accurate, close fitting joints and thus ensures the stability of the finished furniture in a variety of environments – frost and snow in winter to rain and sun in summer. Furniture that is not made from kiln-dried teak can quickly begin to warp and split when left outside and can ultimately fail all-together.

What is so special about the way TEAK WICKER INDONESIA    makes teak furniture?

Many things make our teak furniture exceptional. For example, the joints used are specifically chosen to provide the strongest means of joining the component parts together. Thanks to the use of kiln dried timber and our modern wood-working machinery, these joints are made to extremely tight tolerances, which means that they are always a perfect fit and there are no visible gaps between two pieces of joined wood. In addition, we use a variety of different high-performance adhesives in the construction of the furniture.

It is especially important that outdoor furniture is constructed to this high standard as the ultimate service life of the furniture is determined as much by the quality of construction as by the raw materials used.

How do I care for my teak furniture?

Teak does not require any special maintenance routine apart from occasional cleaning. If left to age naturally outside by being exposed to light, air and rain, then the surface of the teak will gradually change to a soft, silver-grey as the pigments in the surface layer of the wood start to fade away.

If you want to store your furniture over the winter, we advise that you do so in a garden shed, garage or outhouse. However, we advise that you do not move teak furniture from the garden straight into a heated indoor room for storage, as the sharp differences in temperature and humidity may cause the wood to split.

What is the furniture made from?

We manufacture our furnishings primarily from teak wood, a beautiful hardwood that produces antique reproduction furniture, but upon customer’s need, we can also work with many other selected woods such as; teak, mindi, damar, fruit wood etc.
We also use limited number of MDF (laminated timber) and plywood on where there is a risk of warping on flat surfaces.

What is the moisture content of the furniture?

All wood are kiln dried to 10-14% moisture content to prevent any cracking, warping or splitting.
We also do the kiln dry on our raw furniture, in fact we always do the kiln dry 2 times before the finish work.

How long is the production time?

Our production time is 6-8 weeks after the deposit received, depends on kind of furniture and the finish you require.

What is the minimum order?

The minimum order is 1x20ft, no minimum order for quantity, you can order 1 piece for each item.

Are discounts available?

Yes, we put discount for multiple purchase, please contact us for detail.

Can I have a catalogue from your company?

Currently we do not provide printed catalogue, the web site is our furniture catalogue.
Since we have new items continuously, we decided not to print our catalogue, so we can update each of our ‘new item’ periodically.

Can you send me a furniture sample?

We will be happy to send you our furniture sample, but the costs and freight fee will be charged on importer.

Can I order custom furniture?

Yes, we make custom made furniture for our buyers in Italy and the other countries regularly, based on their size and specifications.
We usually make custom furniture for hotels, restaurants and bars.
Please send us the sample or draft picture with detail measurement and material of your product, and we will quote you our price.

What is the price for custom furniture?

Costs may vary for each item, depends on size of the furniture, materials and time involved.
Please contact us for detail.

Can I be assured of quality?

Yes. We only producing fine furniture with grade A quality teak. Our experienced quality controller checked and reinspect each pieces of our product to achieve high quality furniture with the standard uniformity.
We proudly say we never lost one buyer since we do this business.

How can I check your quality before I decide to purchase a container of furniture?

Please come to our warehouse or hire an agent to check the quality of our furniture.
Alternatively, you can order samples which can be shipped to you at your cost.

Can I visit your warehouse before I buy?

It will be our pleasure to welcome you and show you over our warehouse in Indonesia, please contact us for appointment and we will pick you up at Semarang airport and arrange to book you a hotel upon your requirement.

How many pieces will fit into a 40ft container?

Between 150 to 225 pieces of mixed size furniture, please contact us for detail.
Is the upholstery, leather, glass, mirror, brass included in the price?

Yes, our listed prices are included all equipment shown on our catalog, including the upholstery with our standard fabric.
You may prefer to supply your own fabric by send it to our warehouse.

What packing materials do you use?

We use foam sheet and corrugated paper/single face and carton box. Please advise us if you require alternate packing arrangements.

How do I place an order?

Please choose items from our website/catalog, and contact us with your purchase order we will calculate total cbm available and contact you for the order confirmation.

Is my furniture guaranteed?

Yes. Depend on the fault, we will either send replacement in your next container, or put special discount if the breakage is repairable.

My question is not on the list.

Please contact us by email and we will reply you straight away within 1×24 hours at business day

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